Cashout Policy

As part of our commitment to "CARE" - Customers Are Really Everything, slotzo makes every effort to ensure that your Cash Out request is delivered as quickly and efficiently as possible.

• Notices for withdrawals (cashouts) must be made via the Website. "The Company", (the operator of slotzo), will not accept withdrawal demands made by telephone or by electronic mail. Employees of "The Company" are not permitted to bypass these instructions.
• In order to cash out at slotzo you must first make at least one deposit.*
• Bonuses and winnings may only be cashed out after you have completed wagering requirements of each bonus. To check your bonus wagering status, simply access My Account, and view “remaining wagering requirements”. For further information, please click on the following link: Bonus Policy Requirements .
• Deposits may be withdrawn before a player’s wagering requirements have been fulfilled. However, if this occurs, all bonuses and winnings will be voided/removed from the player’s account. Players must contact support in order to withdraw their deposit.
• Minimum amounts for all cashout methods other than a wire transfer is €10.
• slotzo.com players can withdraw no more than €7.000 per month [a higher sum amount for VIP Platinum player] for a single withdrawal or a series of withdrawals. If the amount to be withdrawn is larger than €7.000 , the remaining amounts will be placed back in the player’s account, to be withdrawn in the following month. Not applied to UK players.
• Withdrawals (payouts) exceeding more than €2.300 will require additional verification procedures; proof of identity, age and place of residency. "The Company" reserves the right to carry such verification procedures in case of lower payouts.
• The Company may request your authorization or some other identification documentation may in order to process your Cash Out request, and we may ask that you sign a form detailing your previous Deposits to your slotzo Account. Therefore, cash out timeframes are dependent on the verification status of the players. Once a withdrawal has been approved, players should expect funds to reach them within 0-5 working days, whenever possible.
• "The Company", (the operator of slotzo), reserves the right to delay and/or stop the processing of Cash Out requests until final approval has been received for any outstanding Deposit transactions.
• No promotional or any other bonuses will be issued or allowed once money has been cashed out and is in the players pending account. This will remain until that cashout has been either approved or cancelled and the pending account has a zero balance.

Cash outs will be credited to a player’s original deposit method, unless otherwise offered by the site. If you cannot receive your cashout through your original method of deposit, please contact us.

• MasterCard: Due to MasterCard's regulations we are not permitted to credit funds to your MasterCard. Therefore cash outs will be returned via Wire Transferor, via Skrill, NETELLER, Ecopayz or Trustly if you have used these methods in the past.

Visa: In certain cases due to the regulations of a limited number of Credit Card Processors, we are not permitted to credit funds to your Visa . Therefore, in those cases, cashouts will be returned via Wire Transfer or Bank Draft, or via Skrill (MoneyBookers) or NeTeller if you have used these methods in the past.

slotzo is committed to "CARE" - Customers Are Really Everything. We have implemented a professional customer support team ready to assist you 7 days a week from 8am to 00.00am CET. Please do not hesitate to contact the slotzo team. Just click on Contact Us